Refund policy

RETURN POLICY

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange unless the item is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it, including all original packaging. A receipt or proof of purchase is required to complete a return. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted: any item not in its original condition that is damaged or missing parts for reasons not due to our error; or any item returned more than 30 days after delivery.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment. The buyer is responsible for return postage costs, unless the item is faulty.

Faulty items: Faulty items will be replaced or refunded. Please contact us at help@extinguishersonline.com.au to arrange this.

Exchanges: We only replace items if they are defective or damaged. To arrange an exchange, email us and we will provide the appropriate return address.